All articles

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be returned in their original packaging with all parts and instructions included. We do not accept returns for damaged items. We have three types of return options for your convenience:. FREE return shippin

How long does the return process take?

The return process typically takes between 1-2 weeks. Please note that a 15% return shipping fee will be deducted from your refund based on the value of the items you are returning. Once we’ve received and inspected your order, the refund will be iss

How long does the exchange process take?

The exchange process takes between 1-2 weeks, including the time it takes for the item to arrive at our warehouse. Once received and inspected, we will process your exchange and ship your order to the original address provided.

How does your 30-day money-back guarantee work?

If your order arrives with defects or is damaged, you have 30 days to return or exchange it. The item must be in its original packaging and include all parts. If these conditions are not met, the return request will not be processed. A 15% return shi

How can I return or exchange an item?

To return or exchange an item, follow these steps:. Visit our return/exchange portal on the My Way Hair website. Enter your order number and select the items you want to return or exchange. Review and submit the request. Print the return label, attac