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<h2 id="isPasted">Return &amp; Refund Policy</h2><h3 id="eligibility--condition-of-returned-items">Eligibility &amp; Condition of Returned Items</h3><ul><li>You may return eligible items within 30 days of purchase.</li><li>Items must be new, unused, and in their original packaging, with all accessories, manuals, safety seals, tags, and any bundled gifts included.</li><li>Returns showing signs of use, laundering, strong odors, broken seals, or missing packaging/components may receive a partial refund (up to 50%) or be denied after inspection.</li></ul>We have three types of return options for your convenience:<ul data-border="0" data-indent="0" data-list-tree="true" data-stringify-type="unordered-list"><li data-stringify-border="0" data-stringify-indent="0">Exchange: Return your item and request an exchange this option is free.</li><li data-stringify-border="0" data-stringify-indent="0">Refund: A return shipping fee will be deducted from your refund, calculated based on the original order value (minimum $10, maximum 15% of the order total).</li><li>Original shipping fees and customs charges are non-refundable.</li><li>Refunds are issued to the original payment method only.</li><li data-stringify-border="0" data-stringify-indent="0">Store Credit: Return your item for store credit and get an extra 10% to shop with us&#xA0;this option is free.</li></ul>FREE return shipping is only available for US customers. Please note that Flash Sale items cannot be returned.

We have three types of return options for your convenience:. FREE return shipping is only available for US customers.Please note that Flash Sale items cannot be returned.

What is your return policy?

Returns & Refunds

How long does the return process take?

How long does the exchange process take?

How does your 30-day money-back guarantee work?

How can I return or exchange an item?

Can I change or fix my shipping address?

When will my order be shipped?

Which shipping companies do you use?

How long does delivery take?

Do you offer free shipping?

What if my order shows delivered but I don’t have it?

Do you ship worldwide?

Do you have physical stores?

What if my package is lost or stolen?

Shipping & Delivery

How do you keep payment information safe?

What payment methods do you accept?

When will my order be charged?

Why was I charged twice?

What should I do if the page is freezing?

How do I pay using a gift card?

How do I apply a promo code?

How are chargebacks and disputes handled?

Payments

What’s a recurring subscription?

Can I cancel a subscription after it's been shipped?

Can I change the frequency of my shipment after placing my initial order?

Can I pause my subscription if I'm out of town or need a break?

Can I cancel my subscription anytime?

What is your early cancellation policy?

Is my subscription order eligible for other discounts?

Subscription Program

What is Try Before You Buy?

How does Try Before You Buy work?

Is Try Before You Buy free?

What payment options do I have for my Try Before You Buy order?

When does the trial period start for my Try Before You Buy order?

I need more time—can I extend my trial?

What if I don’t see results within the trial period?

Why does Try Before You Buy place an authorization hold on my credit card?

Why do I see a charge for my Try Before You Buy order before my 7-day trial is up?

When will the authorization come off my card?

Try Before You Buy

Promotional Policy

Free Gift Policy

Free Gift Return Policy

Guarantee Policy

Missing Items Policy

Terms and Conditions

How does the cashback process work?

What options do I have to redeem my cashback?

What are the terms and conditions of cashback offers?

When will I receive my Visa Card or Gift Card

Can I use the Visa Card anywhere?

Can I use the Gift Card anywhere?

Why should I choose a Gift Card over a Visa Card?

What happens if I try to combine cashback with discount codes?

Can I return a product after receiving cashback?

Cashback

How do I know if my hair needs a detox?

How should I use this shampoo?

What are the benefits of using it?

How often should I use it?

Will it dry out my hair?

How do I use the Detox Shampoo to achieve the best results?

Detox Shampoo

What are the key benefits of the Enhance Shampoo?

Can I use it on all hair types?

Does this shampoo help with hair growth?

What does the Fiber Enhance Prep™ in the shampoo do?

How often should I use this Shampoo?

How do I use the Enhance Shampoo to achieve the best results?

Enhance Shampoo

Can I use the Enhance Conditioner on all hair types?

Does it contain any harsh chemicals?

Does the conditioner provide hydration for dry hair?

How do I use the Enhance Conditioner to achieve the best results?

Enhance Conditioner

How does the Leave-In Conditioner work?

How frequently should I use it?

What benefits does Fiber Enhance Prep™ provide in the Leave-In Conditioner?

Is it safe for keratin or color-treated hair?

Does it offer protection against thermal damage?

How do I use the Leave-In Conditioner to achieve the best results?

Leave In Conditioner

Can the Repair Oil be used on all hair types?

Does it contain any harmful chemicals?

Can it be applied to wet hair?

Does it provide heat protection?

Can it help with split ends, frizz, or breakage?

How do I use the Repair Oil to achieve the best results?

Repair Oil

Products

Eligibility & Condition of Returned Items

Return & Refund Policy

What is your return policy?Updated 18 days ago

Return & Refund Policy

Eligibility & Condition of Returned Items