Yes, you can update your shipping address before your order ships from our warehouse. To do this, simply contact our customer service team at [email protected]. Please note that once the order has shipped, the address cannot be changed. We are n
We process orders within 1 business day. Orders placed on weekends or holidays will be processed on the next business day. Processing times may vary during peak seasons. You will receive a confirmation email with tracking information once your order
We ship through FedEx, DHL, and USPS.
Delivery usually takes 3-7 business days from the carrier receiving the package. Times may vary depending on the carrier and during peak seasons.
Yes, we offer free shipping on all orders.
If your tracking link shows the package as delivered but you have yet to receive it, check with household members, neighbors, and around your property. Contact your local courier to confirm the delivery status. We do not process refunds for lost or s
Yes, we ship worldwide. Please note that international shipping charges do not include customs, import duties, or tax fees. Your country determines these fees and is your responsibility. We recommend contacting your local customs office for specific
No, My Way Hair is an online-only store. Make purchases through our website www.mywayhairdna.com to avoid counterfeit products.
Customers have a window of 7 days from the delivery date to report a lost package. Reports made after this period will not be eligible for investigation or compensation. We do not process refunds for lost or stolen packages confirmed as delivered by