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Payments

How do you keep payment information safe?

Your payment and personal details are always secure with us. We use SSL (Secure Sockets Layer) software to encrypt all sensitive information, such as credit card numbers, names, and addresses, ensuring that they remain protected.

What payment methods do you accept?

We accept debit/credit cards, PayPal, GooglePay, CashApp, and installment options via AfterPay and Shop Pay (Affirm). Payment options available in your country will be displayed at checkout.

When will my order be charged?

For immediate payments, your card will be charged once authorized, and you’ll receive a confirmation email. For Buy Now, Pay Later options like Shop Pay or AfterPay, you'll receive an invoice with payment details within 24 hours. For details on Try B

Why was I charged twice?

What you see is likely an authorization hold by your bank to ensure you have sufficient funds. Your bank will release this hold once the payment is processed successfully.

What should I do if the page is freezing?

Clear your browser’s cookies and cache, close all tabs, and try again. If issues persist, take a screenshot or short video of the problem and contact us for assistance.

How do I pay using a gift card?

To pay with a gift card:. Add items to your cart and proceed to checkout. Enter the gift card code in the “Discount code or gift card” box. Click apply, then continue to payment. If the purchase exceeds the gift card balance, use another payment meth

How do I apply a promo code?

To apply a promo code to your order, follow these steps:. Add items to your cart and proceed to checkout. Enter the promo code in the “Discount code or gift card” box. Click apply, then continue to payment. Promo codes must be entered at checkout and

How are chargebacks and disputes handled?

If you file a dispute or chargeback with your bank, it typically takes at least 75 days to resolve. Please note that during this period, any processes initiated with us (such as returns, exchanges, or warranty claims) will be paused until a decision